Cookie Policy

1. What are cookies and similar technologies?

Cookies and similar technologies allow a website or app to store information in the browser. Ordiva may use them to maintain sessions, remember language and business preferences, support security, and provide core application functions.

2. Strictly necessary technologies

• Session and access information: used to keep users logged in and send authorized API requests.
• Business context: used to show the correct business panel, language, currency, and time zone.
• Security and error prevention: technical records may be kept for secure connection, abuse prevention, and service continuity.

3. Preference and experience technologies

• Language preference, marketing locale, and interface settings may be remembered in the browser.
• Admin panel display preferences may be stored to make the experience easier.
• These details are generally used so the account and application work as expected.

4. Analytics and marketing cookies

If non-essential analytics, advertising, or behavioral tracking cookies are used in production, they should be presented through a clear and separate preference mechanism; the core service should continue to work even if the user refuses them.

5. Cookie preference center

When non-essential cookies or similar tracking technologies are enabled, users may be offered a preference screen where analytics, marketing, and personalization categories can be turned on or off separately. Necessary technologies may remain active for security and session management.

6. Third-party technologies

• Email delivery, hosting, maps, calendar links, AI insights, or security services may work with third-party providers.
• Features such as Google Maps iframes or Google Calendar links may be subject to the relevant third party privacy and cookie policies.
• The active third-party list and processors should be updated according to the production data inventory.

7. Managing preferences

Users can delete or block cookies through browser settings. Blocking necessary cookies may prevent login, booking, panel usage, and security checks from working.

8. Policy updates

When new analytics, advertising, messaging, or integration technologies are added, this policy and, where needed, the cookie preference screen should be updated.