Contact channels
Contact and Request Channels
This page explains how to use Ordiva support, privacy, security, and business contact channels.
Effective date: June 18, 2026
1. General support
For account, login, booking, business panel, billing, or technical usage questions, help@ordivaapp.com may be used.
2. Privacy requests
Personal data requests, deletion or correction requests, and questions about data protection may be sent to help@ordivaapp.com with the subject “Privacy request”. Reasonable additional information may be requested to verify identity.
3. Security reports
Security vulnerability or suspicious access reports should be sent to help@ordivaapp.com with the subject “security disclosure”. Technical details and reproduction steps help accelerate review.
4. Business and customer distinction
Requests about a business service, appointment cancellation, refund, price, or customer dispute should first be directed to the relevant business. Ordiva is not a party to the service relationship between a business and its customer.