Contact channels
Contact and Request Channels
This page explains how to use Ordiva support, privacy, security, and business contact channels.
Effective date: June 18, 2026
1. General support
For account, login, booking, business panel, billing, or technical usage questions, help@ordivaapp.com may be used.
2. Privacy and KVKK requests
Personal data requests, deletion or correction requests, and KVKK/GDPR questions may be sent to help@ordivaapp.com with the subject “privacy” or “KVKK request”. Reasonable additional information may be requested to verify identity.
3. Security reports
Security vulnerability or suspicious access reports should be sent to help@ordivaapp.com with the subject “security disclosure”. Technical details and reproduction steps help accelerate review.
4. Business and customer distinction
Requests about a business service, appointment cancellation, refund, price, or customer dispute should first be directed to the relevant business. Ordiva is not a party to the service relationship between a business and its customer.