Request Account Deletion

1. Request deletion without the app

Without reinstalling the app or signing in, email help@ordivaapp.com from the email address registered to your account with the subject “Ordiva account deletion request”. State that you want your account and associated personal data deleted. We may request information needed to verify account ownership. Do not send passwords or one-time verification codes.

2. Request deletion in the app

• Sign in to the Ordiva mobile app.
• Business Settings → Account & Data → Request account deletion
• Confirm the deletion request and complete account verification if prompted.

3. Deletion timeline and cancellation

An in-app confirmation starts a 7-day waiting period. You can cancel the request from the same section during this period. After it ends, the daily automated process closes the account and deletes or anonymizes personal data. Technical failures are retried. Email requests are handled by support after account ownership is verified; we will communicate the timeline and any additional steps required.

4. Data deleted and retained

Account contact and profile details are removed or anonymized and sign-in access is disabled. When a business owner deletes their account, their business is deactivated; related customer and staff contact details, private notes and images are cleared, and saved Growth Assistant analyses are deleted. Transaction history and financial and operational records may be retained with personal identifiers removed. Records needed for legal obligations, security and disputes are retained only for the relevant purpose and required retention period.

5. Store subscriptions

Deleting your account does not cancel a Google Play or App Store subscription. To stop renewal, cancel your subscription separately in the relevant store subscription settings.