Account and data management
Request Account Deletion
You can request deletion of your Ordiva account and the personal data associated with it from the mobile app.
Effective date: August 26, 2026
1. How to request account deletion
- Sign in to the Ordiva mobile app.
- Go to Settings → Account → Request account deletion.
- Confirm your account deletion request.
2. Deletion timeline
Your account and personal data will be deleted within 7 days after your deletion request is confirmed.
3. Records required by law
Financial or operational records that must be retained by law will be anonymized instead of deleted. These records may be retained in a form that cannot be linked to your identity.
4. Important subscription information
Deleting your account does not cancel a Google Play or App Store subscription. You must cancel your store subscription separately in the relevant store settings.
5. Support
For questions about the account deletion process, contact help@ordivaapp.com.