Ordiva · · 2 min read
Calculations and scenarios are illustrative.
Separate a new application from maintenance
A generic “nails” booking may omit removal of an existing application or extra design work. Use service names customers understand. Distinguish removal-inclusive packages from application-only services and explain when additional requests change the duration.
For example, 20 minutes of removal, 60 of application and 15 of design total 95 minutes, before any extra preparation. These are illustrative values; use your team’s measured times.
Use preferences to prepare, not to assume
Previous services and a customer’s stated colour or design preferences can help prepare for a return visit. Keep notes brief and relevant. Do not assume that the previous service is exactly what the customer wants this time.
Recalculate the duration if the next visit includes a different design or removal. Moving a longer service into a 30-minute gap can delay the rest of the day, even if the customer is a regular.
Agree the next appointment with the customer
Ask about a suitable next time at the end of the service. Professional decisions about treatment intervals belong to the practitioner; do not impose the same interval on everyone. Confirm a replacement date separately when a repeat booking is cancelled.
Use Ordiva’s service catalogue, customer history and staff calendar to organise this process. Review services that repeatedly exceed their planned duration. Comparing time allocated with service count can explain why a busy-looking day finishes with less usable capacity than expected.
Implementation checklist
- Explain removal and additional design scope.
- Calculate combined service duration.
- Confirm recorded preferences with the customer.
- Agree the repeat appointment together.